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Home > Patients & Visitors > Inpatient Services > Admission

Admission

Pre-Admission

Except for emergency cases, admission to the hospital is by doctors' referrals during your outpatient consultation. For your convenience, our staff at your Specialist Outpatient Clinic/Centre will arrange for your admission, appointment date, financial counselling and advise on your estimated cost of hospitalization and mode of payment as well as all other necessary admission preparations and information.

 

Surgery Cases

If you are scheduled for a surgery or procedure, you may need to undergo pre-admission investigations to ensure your fitness for surgery. This includes obtaining your clinical history and conducting basic investigations such as blood tests or x-rays. Please inform your doctor if you have any pre-existing conditions such as high blood pressure, diabetes, asthma or drug allergies.

 

Admission

On the day of your admission, please register at:

 

 Class Wards  Registration Location
'B1' and 'C' Class wards Main Building 1

Patient Service Centre 4, 5 or 6

Deluxe Suites and 'A' Class wards Kent Ridge Wing 2

Patient Service Centre 3

 

Our Patient Service personnel will contact you on the eve or on the morning of your admission should there be a need to offer you an alternative choice of accommodation or to re-schedule your admission due to bed availability. We would appreciate if you can provide us the most appropriate contact number to contact you. You may also wish to confirm your bed availability status by calling the respective Patient Service Centre at the telephone number listed in your Admission Form.

 

Should you need to cancel or postpone your admission appointment, kindly contact the staff at the respective Specialist Outpatient Clinic/Centre by calling the telephone number listed in your Admission Form.

 

Documents to Bring

Please bring along the following original documents for your admission registration :

  • Admission and Financial Counselling Form
  • Permanent Resident documents/NRIC/Birth Certificate (for patient under 15 years old)
  • Valid notification letter from work permit department (for temporary work permit holders)
  • Passport/Employment Pass/Work Permit/Department Pass (for non-Singapore citizens)
  • Insurance card/Employer's Guarantee Letter (if you are settling your bills through insurance or employer's coverage)
  • Medical Benefits documents, eg. Civil Service Card (CSC), Hospitalisation Identity Card (HIC) or Blood Donor Card.

 

We request that you do not bring jewellery or other valuables or excess cash when you are admitted to the hospital. We will not be responsible for any loss of valuables or cash kept in the ward.

 

Choice of Accommodation

You can select from any of the room types, subject to availability :

 

Ward Type / Location Facilities
Deluxe Suite
Kent Ridge Wing 2
Each fully-carpeted single room has the following facilities:

Attached sitting room

Attached bathroom

Air-conditioned

Telephone

Television

Mini fridge

Electronic safe

Sofa bed

'A' Class Ward
Kent Ridge Wing 2

Each single room has the following facilities:

Attached bathroom

Air-conditioned

Telephone

Television

Electronic Safe

Sofa bed

'B1' Class Ward
Main Building 1
Each 4-bedded room has the following facilities:

Shared attached bathroom

Air-conditioned

Telephone

Television

'B2' Class Ward
(for subsidised patients*)
Main Building 1
Each 6-bedded room has the following facilities:

Fan Ventilation

Common Television

Common Bathroom

'C' Class Ward
(for subsidised patients*)
Main Building 1
Each 8-bedded room has the following facilities:

Fan Ventilation

Shared Bathroom Facilities and Amenities

Common Television

Delivery Suite
Main Building 1
Each single room has the following facilities:

Attached Toilet

Air-Conditioned

Television / Telephone

CTG Monitoring Machine

Baby Warmer

Pipe In Entomix Gas

Nursery Ward The nursery ward has the following facilities:

25-Basinette Room

Attached Bathroom

Air-Conditioned

Phototherapy Unit

Baby Warmer

Resuscitation Trolley


Request for Change of Accommodation Class Status

You may request for transfer to a higher or lower class ward at any time during hospitalization except when patient is in the Intensive Care Unit (ICU). To change your choice of accommodation, you may approach your ward nurses to arrange it.

 

Transfer to Higher Class Accommodation (Upgrading)

Should you wish to be transferred to a higher Class ward, this can be arranged subject to the availability of beds in the higher Class ward requested. You may make the request through the nurses in your ward. All charges (except general ward room charges) incurred at the lower Class ward till upgrading will be re-calculated and charged at the higher Class rate.

 

Transfer to Lower Class Accommodation (Downgrading)

Resident patients (including those in the Intensive Care Units) can only downgrade from Deluxe, 'A' or 'B1' Classes wards to 'B2' or 'C' Classes wards if they pass the means testing*.

Downgrading to 'A' or 'B1' Class wards does not require means testing* but is subject to the availability of beds.

 

Note: Non-resident patients are not allowed to downgrade to 'C' Class wards.

 

You may approach your ward nurses or Patient Service Centres to apply for means testing*.

 

* Means testing is used to assess a patient's financial circumstances to determine whether he/she is eligible to downgrade to subsidised care.

 

Convenient Payment Options

Discharged patients can settle their hospital bills in one of the following ways:

  • Cash
  • Credit Cards
  • NETS
  • Cheque (to be made payable to "National University Hospital (S) Pte Ltd"
  • Medisave
  • Insurance/Employer's Coverage

 

Bill payment can be made at the following centres in NUH:

 

Business Centre (Main Building 1, Level 6)

Operating Hours:
Mondays to Thursdays: 8:30am to 5:55pm
Fridays : 8:30am to 5:50pm
Saturdays : 8:30am to 12:30pm
Sundays & Public Holidays : Closed

Patient Service Centres

Main Building 1 (levels 4 and 5)
Kent Ridge Wing 2 (level 3)
Operating Hours:
Mondays to Fridays: 8:00am to 8.00pm
Saturdays, Sundays & Public Holidays : 9:00am to 6:.00pm



For your convenience, payments can also be made through:

Singapore Post Office Services

You can make payment at any Singapore Post branch, Self-Service Automated Machine (SAM) or online via vPOST website : http://www.vpost.com.sg.

 

AXS (Access) Station

For 24-hour, quick and convenient access, you can pay by NETS at any AXS station located island-wide.

 

Exchange Cheque for Cash

 

With effect from 1 October 2004, patients will be able to encash their NUH-issued cheques (of value less than $200) at our Business Centre or Patient Service Centre 3. This service will certainly make collection of refunds more convenient and much easier for patients.

 

This patient-friendly service is available at:

 

Business Centre

(Main Building 1, Level 6)
Operating Hours:
Mondays to Thursdays : 8:30am to 5:55pm
Fridays : 8:30am to 5:50pm
Saturdays : 8:30am to 12:30pm
Sundays & Public Holidays : Closed

Patient Service Centre 3

(Kent Ridge Wing 2, Level 3)
Operating Hours:
Mondays to Fridays : 8:00am to 8:00pm
Saturdays, Sundays & Public Holidays : 9:00am to 6:00pm

 

For more enquiries regarding your bills, please call (65) 6511 4338